Targeted Segment does not trigger Campaign Experience

Targeted Segment does not trigger Campaign Experience

I just created/updated the campaign and/or experience and not all devices are triggering?

  • When you create a Campaign, or modify it, the data has to reach each user's device. This requires that they have a working internet connection and that our SDK has synchronised with our backend. We recommend a 24 to 72 hour margin until you start getting reliable data due to not all devices always having their data plans active (i.e. tourists without roaming enabled, or devices without data plans that rely on WiFi hotspots) and access to networks (e.g. rural areas with spotty network connection might take longer to propagate).

    • Related Articles

    • Testing Proximity after SDK Integration

      After the integration of the SDK in your App, it’s time to test that Proximity is working. To do so: Enable Wi-Fi, Bluetooth and Mobile Data. Install your App on your device. Open your App. Accept permissions: iOS: Background App refresh active, ...

    • My Android app does not detect beacons?

      Beacon detection troubleshooting is divided in three steps: SDK configuration, device configuration and MOCA Console configuration.   1. MOCA SDK requires the following configuration checks in the MOCA.properties file: Flag proximityService is ...

    • Reading MOCA SDK Logs

      The logs related to the MOCA SDK are very helpful to find configuration errors. The log starts with these two lines: I/MOCA: Initializing MOCAPlugin I/MOCA: Init MOCA SDK, version x.x.x This shows that the plugin has started, and which is the version ...

    • Troubleshooting Geofences not being triggered

      Geofence triggering is affected heavily by mobile device configuration. Each device depends on the connectivity status, location status and permissions granted to the MOCA SDK.  General troubleshooting steps on every device: Check that there is ...

    • Android Permissions Detailed for MOCA SDK

      The MOCA SDK requests a variety of permissions, some of them being optional. Here is a breakdown of each permission and their effect on the SDK:   Permission Explanation android.permission.INTERNET Allows MOCA SDK to open network sockets so it has ...